Financial Policies

If you need to change your appointment time or cancel it, you must give at least 24 hours notice so that the appointment time can be made available to another client on the waiting list. A No-show cancellation fee of $30 will be applied to your account for missed appointments or those not canceled according to the 24-hour policy. If two appointments are missed without notice, clients are then required to pre-pay the exam or grooming charges before scheduling any future appointments.

To reserve a surgical appointment at Animal Kindness Veterinary Hospital, a $100 deposit is required at the time of booking. This deposit goes toward your pet’s surgery invoice. If you need to cancel or reschedule, please give at least 48 hours notice to receive a full refund or transfer the deposit. Cancellations or no-shows with less than 48 hours notice will result in the deposit being forfeited. Thank you for your understanding as we work to provide timely, high-quality care to all our patients.

To help offset the costs associated with processing written and faxed prescriptions, Animal Kindness Veterinary Hospital charges a daily fee of $6.99 for any written or faxed prescription requests. This fee supports the additional time required by our doctors and medical team, who often work beyond regular hours to review medical records and complete these requests. Due to the high number of pets we see during normal business hours, prescription processing must often be completed after hours.

To help minimize this cost for our clients, we’re happy to offer prescription refills when appropriate, consolidate multiple prescriptions into a single written request, and provide larger quantities when medically feasible. Our goal is to support your pet’s health while making prescription management as convenient and cost-effective as possible.

To reserve an appointment, all new clients of Animal Kindness Veterinary Hospital must place a deposit at the time of booking. The deposit amount depends on the type of visit: $80 for a standard exam, $90 for an exotic pet exam, and $30 for a vaccine-only appointment. This deposit will be applied toward your total at the time of your visit.

We’ve implemented this policy to help reduce last-minute cancellations and no-shows, which impact our ability to provide timely care to other patients. As a busy practice, each appointment slot is valuable, and this deposit ensures that we can reserve dedicated time for your pet’s care.